A. We aim to deliver products to you at the place of delivery requested by you within the time indicated by us at the time of your order.
For items in Australia, please be guided by our handling and delivery period:
- Handling time: 1-2 days.
- Orders made on or before 1:00 PM EST: 1-2 days delivery.
- Orders made after 1:00 PM EST: Considered for next day handling, 2-3 days delivery.
If your item is stocked in Germany, please allow 2-3 weeks for shipping. If your order contains items that are stocked in Australia and Germany, your shipment will be held until all items can be sent in one package. Items stocked in Germany are specified on each individual product page.
We will try to let you know if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
B. We will aim to leave the Order at the address advised by you at the time of purchase. If the delivery driver deems the area unsafe your Order will be redirected to a collection point, where available redelivered in the next delivery run or returned back to our Warehouse.
C. You must ensure that you are able to take delivery of the product without undue delay and at any time reasonably specified by us. If you are not, the couriers may leave a card giving you instructions on either re-delivery or collection from the carrier. If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the product to you) accept delivery or collect the product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:
C.i. charge you for our reasonable storage fee and other costs reasonably incurred by us; or
C.ii. no longer make the product available for delivery or collection and notify you that we are cancelling the applicable Contract, in which case we will refund to you or your credit or debit card company as applicable any money paid to us, less our reasonable administration charges (including for attempting to deliver and then returning the product, and any storage fees as provided for above).
D. Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.
E. Unless otherwise specified by you, all risk in the product shall pass to you upon delivery. If delivery is delayed, risk shall pass at the date when delivery would have occurred. From the time when risk passes to you, we will not be liable for loss or destruction of the product.
F. You must take care when opening the product so as not to damage it, particularly when using any sharp instruments.
For any inquiries, please contact us via e-mail at: